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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a Money Confidence Expert, you will play a vital role in helping personal and business customers build confidence in using our banking services.
Key Responsibilities- Provide exceptional customer service in person, through video calls, and over the phone.
- Help customers understand and utilize our online banking and mobile app services.
- Respond to customer inquiries, address their needs, and proactively educate them about our products and services.
- Work collaboratively with the team to improve overall customer satisfaction.
- Excellent communication and interpersonal skills.
- Ability to understand and meet customer needs.
- Strong problem-solving and analytical skills.
- Collaborative approach and team player.
- A competitive base salary of £23,200.
- An excellent benefits package, including a 9% cash allowance, variable pay award, company pension, and private healthcare.
- 25 days of holiday leave, plus bank holidays.
We are committed to providing a supportive and inclusive work environment that allows our employees to grow and develop their careers. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
