Customer Service Representative

19 hours ago

Darlington, Darlington, United Kingdom Northgate Vehicle Hire Full time

About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Northgate Vehicle Hire. As a valued member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities

  • Handle customer inquiries and complaints in a professional and timely manner
  • Provide personalized solutions to customer queries and concerns
  • Work collaboratively with internal teams to resolve customer issues
  • Develop and maintain strong relationships with clients to ensure customer satisfaction and loyalty
  • Stay up-to-date with industry trends and developments to provide expert advice to customers

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Proficiency in IT systems and software
  • Experience in a customer-facing role, preferably in the transportation or logistics industry

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

About Us

Northgate Vehicle Hire is a leading provider of light commercial vehicle rental solutions, with over 60 branches nationwide. We are committed to delivering exceptional customer service and providing innovative solutions to our clients. If you are a motivated and customer-focused individual who is passionate about delivering outstanding results, we encourage you to apply for this exciting opportunity.

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