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Customer Service Representative
2 months ago
Job Summary:
We are seeking a skilled and customer-focused individual to join our Broadband Technical Team in Darlington. As a Customer Service Representative, you will be responsible for providing exceptional support to customers with broadband-related queries, ensuring their issues are resolved efficiently and effectively.
Key Responsibilities:
- Provide technical support to customers via phone, resolving their broadband-related queries and issues.
- Build strong relationships with customers, understanding their needs and concerns, and delivering tailored solutions.
- Work collaboratively with the team to achieve customer satisfaction and resolve complex issues.
- Stay up-to-date with product knowledge and technical developments to provide expert advice to customers.
- Participate in training and development programs to enhance skills and knowledge.
What We Offer:
- A competitive starting salary of £23,504.00, rising to £24,064 at 9 months in role.
- Huge discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds every year.
- Support in carving your own career path, with opportunities for development and growth.
- Season Ticket Travel Loan, giving you the funds to pay for your travel to and from work up front.
- Volunteering days, allowing you to give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
About Us:
BT Group is a leading telecommunications company, committed to delivering exceptional customer experiences and innovative solutions. We offer a dynamic and supportive work environment, with opportunities for growth and development.
