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Customer Service Representative
2 months ago
About the Role:
We are seeking a highly skilled and motivated Customer Support Representative to join our team at Northgate Vehicle Hire. As a key member of our contact centre, you will be responsible for providing exceptional customer service and support to our diverse customer base.
Key Responsibilities:
- Manage customer data and communications in a timely and professional manner
- Take ownership of issues and ensure satisfactory resolutions with minimal escalations
- Proactively identify customers' needs and offer solutions
- Keep up to date with developments and changes within the business to ensure accurate information is given to customers
- Develop knowledge and training across multiple teams and activities
Requirements:
- Impeccable administration and organisational skills
- Good IT literacy and technical skills
- Ability to understand and empathise with customer queries and complaints
- Exceptional communication skills, both written and verbal
- Collaborative work environment and strong relationships with colleagues
About Us:
Northgate Vehicle Hire is the UK's largest supplier of light commercial vehicle rental solutions, with over 60 branches nationwide. We are a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are agile, experts, imaginative, and reliable, and we offer a range of benefits to our employees, including a competitive salary, annual leave, pension, and wellbeing services.
