Current jobs related to Service Desk Team Lead - Birmingham, Birmingham - Hexaware Technologies

  • IT Service Desk Lead

    5 days ago

    Birmingham, Birmingham, United Kingdom Chapman Tate Associates Full time

    Job Title: Service Desk ManagerJob Summary:ChapmanTate Associates is working in partnership with a well-established Managed Service Provider to recruit a talented and dynamic Service Desk Manager. In this role, you will lead a team of 20-25 engineers across 1st, 2nd, and 3rd line support while also remaining hands-on with technical duties, particularly in...

  • Front Desk Team Lead

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Valor Hospitality Europe Full time

    Assistant Reception Manager - Birmingham27,040.00 Per Annum, 13.00 Per Hour, 40 Hours per week.Are you a hospitality enthusiast with a passion for leading teams and delivering top-notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team.As the Assistant Reception Manager, you and your team will be the...

  • Service Desk Team Member

    1 month ago

    Birmingham, Birmingham, United Kingdom FalconSmartIT Full time

    Job Title: Service Desk RolesJob Type: PermanentJob Location: OnsiteWe are seeking a skilled Service Desk Team Member to join our team at FalconSmartIT. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Handle customer inquiries and provide...

  • Service Desk Team Member

    1 month ago

    Birmingham, Birmingham, United Kingdom FalconSmartIT Full time

    Job Title: Service Desk RolesJob Type: PermanentJob Location: OnsiteWe are seeking a skilled Service Desk Team Member to join our team at FalconSmartIT. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Handle customer inquiries and provide...

  • Service Desk Analyst

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Searchability® Full time £35,000

    Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing first- and second-line support to our customers, as well as providing third-line support with networking tasks and project work.Key Responsibilities:Provide first- and second-line support, logging...

  • ICT Service Desk Operations Manager

    7 days ago

    Birmingham, Birmingham, United Kingdom Hamilton Barnes Associates Limited Full time

    As an IT Service Desk Coordinator at Hamilton Barnes Associates Limited, you will play a critical role in managing the Help Desk team to deliver exceptional service to our clients.Key Responsibilities:Manage and oversee 24/7 Help Desk department operations to ensure seamless service delivery.Lead and motivate the Help Desk team to achieve department and...

  • Service Desk Support Specialist

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Senitor Associates Full time

    Service Desk EngineerOur client, a leading company in Birmingham, is seeking a skilled Service Desk Engineer to join their technical team. As a Service Desk Engineer, you will be responsible for providing first- and second-line support to both internal and external users, working with a variety of hardware, software, and network issues.Key...

  • Service Desk Support Specialist

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Oscar Full time £26,000

    Service Desk Technician OpportunityWe are seeking a highly motivated and experienced Service Desk Technician to join our team at Oscar. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Providing technical support and troubleshooting for a range...

  • Service Desk Engineer

    1 month ago

    Birmingham, Birmingham, United Kingdom Searchability® Full time

    About the RoleWe are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing first and second-line support to our customers, managing incidents and requests, and escalating complex issues to other teams.Key ResponsibilitiesProvide first and second-line support to customers via phone,...

  • Service Desk Engineer

    1 month ago

    Birmingham, Birmingham, United Kingdom Searchability® Full time

    About the RoleWe are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing first and second-line support to our customers, managing incidents and requests, and escalating complex issues to other teams.Key ResponsibilitiesProvide first and second-line support to customers via phone,...

  • Senior Service Desk Engineer

    2 weeks ago

    Birmingham, Birmingham, United Kingdom In Technology Group Limited Full time

    About the RoleOur client, a leader in IT services, is seeking a Senior Service Desk Analyst / Engineer to join their team. This critical role will provide 2nd and 3rd line support within a busy service/helpdesk team, ensuring all IT, communications, and freight-related systems are supported efficiently.Key Responsibilities:Deliver 2nd and 3rd line support...

  • ICT Service Desk Support Specialist

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Title: ICT Service Desk OperativeDescription: Hays Technology is seeking a skilled Service Desk Analyst to join a public sector client's team on a contract basis.Key Responsibilities:Provide technical support to systems users via the telephone and remote support softwareAccurately record all incidents raised via the ICT service desk systemTriage,...

  • Service Desk Engineer

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Searchability Full time

    Job SummaryWe are seeking a skilled Service Desk Engineer to join our team. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide 1st and 2nd line support to clientsManage service desk tickets and resolve issues efficientlyCollaborate with...

  • Technical Service Desk Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Jumar Solutions Ltd Full time

    Technical Service Desk Manager - Cloud Operations LeadAt Jumar Solutions Ltd, we're seeking a seasoned Technical Service Desk Manager to drive performance, maintain operational standards, and deliver exceptional client service in a cloud-based environment. Key Responsibilities:Support shift leaders in upholding consistent standards.Facilitate training and...

  • Service Desk Support Specialist

    1 month ago

    Birmingham, Birmingham, United Kingdom Senitor Associates Full time

    Service Desk EngineerSenitor Associates is seeking a skilled Service Desk Engineer to join their technical team in Birmingham. As a Service Desk Engineer, you will be responsible for providing 1st and 2nd line support to the internal and external user base, troubleshooting various hardware, software, and network issues, and escalating technical issues to 3rd...

  • Service Desk Support Specialist

    2 months ago

    Birmingham, Birmingham, United Kingdom Senitor Associates Full time

    Service Desk EngineerSenitor Associates is seeking a skilled Service Desk Engineer to join their technical team in Birmingham. As a Service Desk Engineer, you will be responsible for providing 1st and 2nd line support to the internal and external user base, troubleshooting various hardware, software, and network issues, and escalating technical issues to 3rd...

  • Service Desk Support Specialist

    1 month ago

    Birmingham, Birmingham, United Kingdom Senitor Associates Full time

    Service Desk EngineerSenitor Associates is seeking a skilled Service Desk Engineer to join their technical team in Birmingham. As a Service Desk Engineer, you will be responsible for providing 1st and 2nd line support to the internal and external user base, troubleshooting various hardware, software, and network issues, and escalating technical issues to 3rd...

  • Service Desk Support Specialist

    2 months ago

    Birmingham, Birmingham, United Kingdom Senitor Associates Full time

    Service Desk EngineerSenitor Associates is seeking a skilled Service Desk Engineer to join their technical team in Birmingham. As a Service Desk Engineer, you will be responsible for providing 1st and 2nd line support to the internal and external user base, troubleshooting various hardware, software, and network issues, and escalating technical issues to 3rd...

  • Service Desk Support Specialist

    1 month ago

    Birmingham, Birmingham, United Kingdom Senitor Associates Full time

    Service Desk EngineerSenitor Associates is seeking a skilled Service Desk Engineer to join their technical team in Birmingham. As a Service Desk Engineer, you will be responsible for providing first- and second-line support to both internal and external users, troubleshooting various hardware, software, and network issues, and escalating complex problems to...

  • Service Desk Support Specialist

    1 month ago

    Birmingham, Birmingham, United Kingdom Senitor Associates Full time

    Service Desk EngineerSenitor Associates is seeking a skilled Service Desk Engineer to join their technical team in Birmingham. As a Service Desk Engineer, you will be responsible for providing first- and second-line support to both internal and external users, troubleshooting various hardware, software, and network issues, and escalating complex problems to...

Service Desk Team Lead

2 months ago

Birmingham, Birmingham, United Kingdom Hexaware Technologies Full time
Service Desk Team Lead

We are seeking a highly skilled Service Desk Team Lead to join our team at Hexaware Technologies. As a key member of our IT service management team, you will be responsible for leading the Service Desk team in providing exceptional customer service and support to our end-users.

Key Responsibilities:
  • Manage Service Desk activities, including incident and service request process handling, and owning overall responsibility for incident and service request process handling on the Service Desk.
  • Liaise with the Service Manager and other stakeholders to ensure seamless service delivery.
  • Help with the development and issuance of Service Desk Operational Reports.
  • Logging and triaging incidents in ITSM for all end-user related incidents, service requests, problems, etc.
  • Triage tickets to respective teams based on ticket severity and priority.
  • Track incidents/service requests/problems and Change tickets to ensure resolution within SLA, escalate unresolved incidents/problems/service/Change requests as per the escalation mechanism.
  • Analyze ticket trends and provide reports with improvement actions, create basic documents and knowledgebase articles.
  • Attend voice calls and provide excellent customer handling skills.
  • Use Remote Desktop to assist end-users as required.
  • Monitor the Incident Management queue, assigning/reassigning, and follow-up of tickets as per standard procedure.
  • Execute service requests raised in the ticketing tool as per SOPs provided to the team.
  • Basic level troubleshooting of issues like desktop applications and access, network, printer, Active Directory, O365, and email-related issues.
  • Monitor the Incident Management queue and update the incident management system with all relevant information relating to an incident.
  • Proactive problem management is an added advantage.
  • Good knowledge and proven skills in Vendor Management.
  • Good knowledge on ZOHO ITSM tool.
Requirements:
  • Minimum 4+ years of experience in service desk lead.
  • Excellent communication and conversation skills in English with a Versant Score of 70.
  • Good knowledge of Incident, Change, and Problem Management.
  • ITIL certification is a must.
  • Good documentation skills on technical, process, ticket status, and other relevant updates suggested by the Quality Lead on the ticket.
  • Ability to handle unforeseen situations and high level of acceptance and understanding in dealing with end-users and situations.
What We Offer:

We offer a competitive salary and benefits package, opportunities for career growth and development, and a dynamic work environment. If you are a motivated and experienced Service Desk Team Lead looking for a new challenge, please submit your application.