Hotel Front Desk Associate

4 weeks ago

London, Greater London, United Kingdom Threadneedles Hotel Full time
Hotel Receptionist Job Description

This is an exciting opportunity to work with one of London's top boutique hotels, Threadneedles Hotel. As a Hotel Receptionist, you will be the first point of contact for our guests and play a key role in ensuring their stay is memorable and enjoyable.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to queries and resolving issues in a friendly and professional manner.
  • Manage guest check-in and check-out, ensuring a smooth and efficient process.
  • Work collaboratively with the front office team to maintain a high level of service and quality standards.
  • Utilize Opera, our hotel management system, to efficiently manage guest information and bookings.

What We Offer:

  • 28 days' holiday rising to 33 with length of service, including bank holidays.
  • Marriott staff rate available to the Threadneedles team.
  • Recognition of positive contributions aligned with our company values.
  • Investment into your career with our Management Apprentice programmes.
  • Interactive health and wellbeing platform and health care cash plan benefits package.
  • Contributing to your future with the Pension scheme.
  • Free meals on duty.
  • £500 referral fee if you recommend someone to work for us.

Threadneedles Hotel is part of YTL Hotels, a dynamic hospitality company with a commitment to service excellence. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we would love to hear from you.

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