IT Support Specialist

1 week ago

St Albans, Hertfordshire, United Kingdom Bennett & Game Recruitment Full time

Job Summary:

Bennett & Game Recruitment is seeking a dedicated and detail-oriented IT Support Specialist to join our growing team. As a key member of our technical support team, you will be responsible for providing first-level support to end-users, addressing hardware, software, and network-related issues.

Key Responsibilities:

  • Provide technical assistance to end-users, troubleshooting and resolving issues with desktops, laptops, printers, and other peripherals.
  • Manage user accounts, permissions, and access rights in accordance with company policies.
  • Collaborate with our managed service providers to ensure optimal support and escalations.
  • Assist in the setup and configuration of new hardware and software for employees.
  • Network and Security:
  • Support network infrastructure, including routers, switches, firewalls, and wireless access points.
  • Monitor network performance and security, identifying potential issues and raising with our managed service provider.

Requirements:

  • Strong background in IT support, including troubleshooting hardware and software issues.
  • Ability to upskill in areas of Data Extraction, Transformation, and Loading (ETL).
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

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