Customer-Focused Field Engineer
6 days ago
**Job Title:** Field Service Technician
**Job Summary:** We are seeking a highly motivated and customer-focused Field Service Technician to join our team at Virgin Media. As a Field Service Technician, you will be responsible for installing and maintaining our cutting-edge broadband and mobile services.
Key Responsibilities:
- Install and maintain our broadband and mobile services in customer premises
- Diagnose and resolve technical issues in a timely and efficient manner
- Provide exceptional customer service and ensure customer satisfaction
- Work collaboratively with our technical team to resolve complex technical issues
- Document and follow company standard procedures and protocols
Requirements:
- UK Manual driving licence with no more than 8 points
- Ability to work at heights and in all weather conditions
- Excellent problem-solving and communication skills
- Ability to work independently and as part of a team
- Basic knowledge of electrical and mechanical systems
What We Offer:
- Competitive salary of £29,000, plus overtime and performance-based commission
- Company van and fuel card
- 25 days of annual leave, including your birthday
- First-rate pension programme with up to 10% matching contributions
- Access to wellbeing benefits, including the Unmind App and BUPA medical coverage
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