Field Service Technician
2 months ago
Job Summary
We are seeking a highly motivated and customer-focused Field Service Technician to join our team at Virgin Media O2. As a Field Service Technician, you will be responsible for installing and maintaining our network infrastructure, ensuring that our customers receive the best possible service.
Key Responsibilities
- Install and maintain network infrastructure, including cables, routers, and other equipment
- Diagnose and resolve technical issues with our network and equipment
- Provide exceptional customer service, responding to customer queries and resolving issues in a timely and professional manner
- Collaborate with our technical team to share knowledge and best practices
- Document processes and follow company standard procedures and protocols
Requirements
- A UK Manual driving licence with no more than 8 points
- Ability to work at heights and in all weather conditions
- Excellent problem-solving skills and ability to find suitable solutions for customers
- Strong communication and interpersonal skills, with the ability to build great relationships with customers
- Organized and motivated individual with a customer-focus
What We Offer
- A competitive salary of £29,000, plus overtime and performance-based commission
- 25 days of annual leave, including your birthday and all UK bank holidays
- A first-rate pension programme with up to 10% matching contributions
- Access to wellbeing benefits, including the Unmind App, BUPA medical coverage, and critical illness insurance
- Life insurance and a healthcare plan
- Support for all family situations, including neonatal leave, maternity and paternity policies, and carers leave
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