European Operations Team Leader

4 weeks ago

Gloucester, Gloucestershire, United Kingdom Adecco UK Limited Full time
About the Role

We are seeking a highly skilled and experienced European Operations Team Leader to join our dynamic team in Gloucester. As a key member of our operations team, you will be responsible for leading a small team of operational staff, ensuring the efficient running of the European Operations department on a day-to-day basis.

Key Responsibilities
  • Oversee all aspects of freight operations, including cargo booking, routing, tracking, documentation, Customs clearance, and compliance with industry regulations.
  • Plan weekly export trailers efficiently to maximise trailer payloads.
  • Develop key service relationships with customers, colleagues, and overseas agents to provide efficient and effective service.
  • Ensure good internal communication between key departments to ensure efficient loading and transport of customer goods.
  • Resolve and manage customer/agent queries courteously and efficiently.
  • Add charges and accruals to shipments.
  • Arrange all-risk insurance for high-value/client-sensitive shipments.
  • Work with the team to align and streamline internal processes.
  • Deputise for the Branch Manager as and when required.
Requirements
  • Experience of working in a freight forwarding/logistics role, particularly European road freight (essential).
  • Strong customer service skills.
  • Commercial awareness.
  • Clear and confident communication.
  • Analytical & accurate, with excellent attention to detail.
  • Assertiveness.
  • Computer literacy and the ability to learn how to use new systems effectively.
  • Ability to work collaboratively as a team player.
  • Confident using Microsoft packages such as Word, Excel, PowerPoint.
  • Good attention to detail when handling data.
  • Ability to manage time effectively and prioritise workload.

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