European Freight Operations Team Leader

4 weeks ago


Gloucester, Gloucestershire, United Kingdom Challenge - TRG Recruitment Limited Full time
European Freight Forwarder Job Description

We are seeking a highly skilled and experienced European Freight Forwarder to join our team as a European Operations Team Leader.

This is an exciting opportunity to work with an award-winning provider of international logistics and freight services, where you will be responsible for leading a small team and overseeing all aspects of the day-to-day duties involved in the European Operations department.

Key Responsibilities:
  • Lead a small team of operational staff to ensure the efficient running of the European Operations department on a day-to-day basis.
  • Oversee all aspects of freight operations, including cargo booking, routing, tracking, documentation, Customs clearance, and compliance with industry regulations.
  • Plan weekly export trailers efficiently to maximize trailer payloads.
  • Develop key service relationships with customers, colleagues, and overseas agents to provide efficient and effective service.
  • Ensure good internal communication between key departments, Customs, Transport, and Warehouse to ensure efficient loading and transport of customer goods.
  • Resolve and manage customer/agent queries courteously and efficiently.
  • Add charges and accruals to shipments.
  • Arrange all risks insurance for high-value/client-sensitive shipments.
  • Work with the team to align and streamline internal processes.
  • Deputize for the Branch Manager as and when required.
Requirements:
  • Experience of working in a freight forwarding/logistics role, particularly European road freight (essential).
  • Experience of working in a supervisory role (desirable).
  • Ability to load/plan/route export trailers for cost-effective groupage trailer planning with experience in using weights, volumes, and loading meters (desirable).
  • Strong customer service skills.
  • Commercially aware.
  • Clear and confident communicator.
  • Analytical and accurate, with excellent attention to detail.
  • Assertive.
  • Computer literate and able to learn how to use new systems effectively.
  • Ability to work collaboratively as a team player.
  • Confident using Microsoft packages such as Word, Excel, and PowerPoint.
  • Good attention to detail when handling data.
  • Ability to manage time effectively and prioritize workload.

We offer a range of benefits, including 25 days annual leave plus 8 bank holidays, BHN Discount Platform, Employee Assistance Program, Contributory Pension Scheme, Discounted Gym Membership, Pay Day Treat Days, Learning Management System, Mental Health Forum, and First Aiders.

This is a great opportunity for the right individual to join an award-winning and growing company that genuinely cares about its employees.



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