European Operations Team Leader

1 month ago

Gloucester, Gloucestershire, United Kingdom Challenge - TRG Recruitment Limited Full time
European Operations Team Leader

Location: Gloucester GL51 6SP

Job Type: Full-time

Job Category: Operations

About the Role:

We are seeking an experienced European Operations Team Leader to join our team in Gloucester. As a key member of our operations team, you will be responsible for leading a small team of operational staff to oversee the efficient running of the European Operations department on a day-to-day basis.

Responsibilities:

  • Lead a small team of operational staff to oversee the efficient running of the European Operations department on a day-to-day basis
  • Oversee all aspects of freight operations, including cargo booking, routing, tracking, documentation, Customs clearance and compliance with industry regulations
  • Plan weekly export trailers efficiently to maximise trailer payloads
  • Develop key service relationships with customers, colleagues and overseas agents to provide efficient and effective service
  • Ensure good internal communication between key departments, Customs, Transport, Warehouse to ensure efficient loading & transport of customer goods
  • Resolving and managing customer/agent queries courteously and efficiently
  • Adding charges and accruals to shipments
  • Arranging all risks insurance for high value/client sensitive shipments
  • Working with the team to align and streamline internal processes
  • Deputise for the Branch Manager as and when required

Requirements:

  • Experience of working in a freight forwarding/logistics role, particularly European road freight (essential)
  • Experience of working in a supervisory role (desirable)
  • Ability to load/plan/route export trailers for cost-effective groupage trailer planning with experience in using weights, volumes and loading metres (desirable)
  • Strong customer service skills
  • Commercially aware
  • Clear and confident communicator
  • Analytical & accurate, with excellent attention to detail
  • Assertive
  • Computer literate and able to learn how to use new systems effectively
  • Ability to work collaboratively as a team player
  • Confident using Microsoft packages such as Word, Excel, PowerPoint
  • Good attention to detail when handling data
  • Ability to manage time effectively and priorities workload

What We Offer:

  • 25 days annual leave plus 8 bank holidays
  • BHN Discount Platform
  • Employee Assistance Program
  • Contributory Pension Scheme
  • Discounted Gym Membership
  • Pay Day Treat Days
  • Learning Management System
  • Mental Health Forum& First Aiders

About Us:

Challenge-trg Recruitment Ltd is an award-winning recruitment agency that provides equal employment opportunities to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation.

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