Test Centre Associate

1 day ago

Derby, Derby, United Kingdom Reed in Partnership Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Test Centre Associate at Reed in Partnership. As a key member of our team, you will be responsible for ensuring the smooth operation of our test centres, providing exceptional customer service, and maintaining the integrity of our assessment processes.

Key Responsibilities
  • Invigilate exams and deliver tests to candidates, adhering to strict procedures and guidelines.
  • Provide a high level of customer service, responding to candidate queries and concerns in a professional and courteous manner.
  • Ensure the security and integrity of tests, maintaining confidentiality and adhering to data protection protocols.
  • Supervise and support candidates during tests, providing clear instructions and guidance as needed.
  • Review test centre schedules and perform daily opening and closing procedures to ensure efficient operations.
  • Collaborate with colleagues to maintain a positive and inclusive work environment, promoting diversity and equality in all aspects of our work.
What We Offer

As a Test Centre Associate with Reed in Partnership, you will enjoy a range of benefits, including:

  • A competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • A dynamic and supportive work environment.
  • The satisfaction of making a positive impact on people's lives through our assessment services.
Requirements

To be successful in this role, you will need:

  • A full UK driving licence (although driving may not be required for all locations).
  • Significant experience in providing high-quality customer service.
  • Excellent attention to detail and accuracy.
  • The ability to work under pressure and multitask to complete a variety of competing activities.
  • Experience working with diverse customer groups and a commitment to promoting equality and inclusion.
Working Hours

This role offers a flexible working pattern, with the potential for part-time or occasional shifts. You will be required to work evenings, Saturdays, and occasional Sundays, with the flexibility to pick up day shifts during the week when required.

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