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Test Centre Associate

2 months ago

Derby, Derby, United Kingdom Reed in Partnership Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Test Centre Associate at Reed in Partnership. As a key member of our team, you will be responsible for ensuring the smooth operation of our test centres, providing exceptional customer service, and maintaining the integrity of our assessment processes.

Key Responsibilities
  • Invigilate exams and deliver tests to candidates, adhering to strict procedures and guidelines.
  • Provide a high level of customer service, responding to candidate queries and concerns in a professional and courteous manner.
  • Ensure the security and integrity of tests, maintaining confidentiality and adhering to data protection protocols.
  • Supervise and support candidates during tests, providing clear instructions and guidance as needed.
  • Review and report any incidents or issues that may impact candidate testing, ensuring prompt resolution and follow-up.
What We Offer

As a Test Centre Associate, you will enjoy a flexible working pattern, with the potential for part-time or occasional shifts to suit your needs. Our team is committed to providing a supportive and inclusive work environment, with opportunities for professional growth and development.

Requirements
  • A full UK driving licence (although driving may not be required for all locations).
  • Significant experience in providing high-quality customer service, with excellent communication and interpersonal skills.
  • Ability to work under pressure, multitasking and prioritizing tasks to meet deadlines.
  • Flexibility to work varied shifts, including evenings and weekends, with a willingness to adapt to changing circumstances.
Why Join Us?

At Reed in Partnership, we pride ourselves on delivering exceptional services that make a positive impact on people's lives. As a Test Centre Associate, you will be part of a dedicated team that shares our values of customer focus, integrity, and excellence. Join us and contribute to our mission of transforming lives and communities through our public services.