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Strategic Account Manager

2 months ago

London, Greater London, United Kingdom Bazaarvoice Full time
About the Role

Bazaarvoice is seeking an experienced sales professional to manage and grow a portfolio of strategic retail clients in the UK.

The Account Director is a hybrid role of delivering strategic, commercially oriented business direction to our clients, as well as managing sales processes to upsell additional solutions and sell into new entities within those retail accounts.

Success will be measured on the growth of the retail territory, as well as the success of initiatives connecting our brands with those retailers, which is an anchor strategy of the company.

The role is key to strengthen the unique selling proposition that is the Bazaarvoice Network in the region.

Key Responsibilities
  • Run a Strategic Territory
    • Manage a strategic territory, including territory and account management to identify and build opportunities to grow your business by applying a strategic, detail-oriented approach.
  • Build and Maintain a Pipeline
    • Build and maintain a pipeline within existing accounts on a continuous basis.
  • Demonstrate and Sell High-ROI Software Solutions
    • Demonstrate and sell high-ROI software solutions to C-level stakeholders, navigating complex sales cycles, building consensus across multiple business units and successfully driving sales processes to close.
  • Manage Strategic and Commercial Aspects
    • Manage all strategic and commercial aspects of the relationship, to make the client successful with all Bazaarvoice products and services and to nurture and grow the Bazaarvoice relationship.
  • Lead Sales Cycles
    • Confidently lead a sales cycle and collaborate internally with various teams to close business (pre-sales, marketing, product specialists, etc.).
Requirements
  • Experience
    • 5+ years of account management or customer success in the ecommerce, digital or SaaS industries required.
  • Sales Methodology
    • Follows a proven sales methodology. We use BANT which we'll provide full training on, but we expect knowledge and experience of a recognized sales methodology.
  • Results-Oriented
    • Proven track record of overachieving quota, and clear demonstrable experience of building champions in accounts to draft mutual close plans with the client.
  • Communication Skills
    • Fluent written and oral communication in English.
Nice to Have
  • Technical Skills
    • Experience using SalesForce, PowerPoint &/or Excel.
  • Industry Knowledge
    • Experience in the retail ecosystem.