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Automotive Technical Support Specialist

2 months ago

Corby, Northamptonshire, United Kingdom INEOS Full time

About the Role:

We are seeking a highly skilled and experienced Aftersales Technical Support Specialist to join our team at INEOS Automotive. As a key member of our Technical Services department, you will play a critical role in ensuring the efficient repair of vehicles and enhancing the overall customer experience.

Responsibilities:

  • Collaborate with the Technical Services Manager to develop and implement processes and structures that drive inter-divisional and cross-functional collaboration.
  • Work closely with workshops to optimize repair processes and adopt a 'fix once, fix first' approach.
  • Analyze root cause issues to identify opportunities for quality enhancement and cost reduction.
  • Liaise with manufacturing and quality departments to identify risks, improvements, and enhancements to vehicle and customer experience.
  • Monitor customer-related reports and provide technical support to ensure seamless customer service.

Requirements:

  • Significant experience in Aftersales and Technical Support Engineering, preferably in the vehicle manufacturing or motor trade industry.
  • Ability to use, understand, and develop technical and aftersales tools, diagnostic equipment, and strategies for best practice.
  • Strong communication and interpersonal skills, with the ability to work effectively in office and field-based teams.
  • Recognized technical qualification preferred.
  • Ability to thrive in a fast-paced and dynamic environment.

What We Offer:

As a valued member of our team, you will have the opportunity to work on challenging projects, develop your skills and expertise, and contribute to the success of INEOS Automotive. If you are a motivated and experienced professional looking for a new challenge, please apply with your CV and a covering letter outlining your experience and qualifications.