Residential Service Coordinator

3 weeks ago


Reading, Reading, United Kingdom Residential Full time

As a key member of our team, you will play a vital role in delivering a warm and professional experience to all residents.

Your mission will be to enhance the services provided to our residents, ensuring their expectations are met while achieving the financial objectives of the business.

Core Responsibilities:


• Maintain a fully staffed reception area, allowing for scheduled breaks to perform concierge duties as necessary.


• Develop and uphold a comprehensive understanding of the building and local area to assist residents and prospective tenants effectively.


• Welcome all visitors to the property with professionalism and courtesy, assisting management with tours for potential residents.


• Handle phone inquiries promptly and courteously, logging calls and messages as required.


• Conduct daily inspections of the premises, reporting any maintenance or security concerns.


• Keep a detailed concierge log to ensure consistent and effective communication.


• Manage the receipt and safekeeping of mail and parcel deliveries for residents.


• Monitor CCTV systems to identify and mitigate any security risks.


• Participate in training and act as a member of the Fire Safety team, following the guidance of the management.


• Control visitor access to the buildings, ensuring all necessary permits are verified.


• Provide a responsive concierge service tailored to resident needs.


• Assist in conducting annual safety inspections.


• Issue and track keys, access cards, and fobs in accordance with Standard Operating Procedures.


• Perform weekly safety tests, including Fire Alarm and Lift Line checks.


• Report any maintenance and health and safety issues to the Building Manager.


• Collaborate with the managing agent on various tasks as requested, such as smoke alarm tests and meter readings.


• Implement procedures as directed by the Building Manager to ensure operational efficiency.

Please note that this is not an exhaustive list of responsibilities. Additional tasks may be assigned as necessary to meet the needs of the business.

This position requires outstanding customer service and interpersonal skills, with candidates expected to demonstrate relevant experience in a customer-facing or hospitality environment.

Experience: Customer-facing/hospitality: 1 year (preferred)

Education:

Secondary education (Required)

Preferred Skills:

• Experience as a Building Concierge, Receptionist, or in a similar capacity

• Strong interpersonal skills

• Effective problem-solving abilities

• Capacity to work under pressure

• Excellent organizational and time management skills

• Keen attention to detail

• Customer service-oriented mindset

• Strong communication and organizational skills

• Proactive approach to tasks



  • Reading, Reading, United Kingdom Residential Full time

    As a Residential Services Coordinator, you will play a vital role in providing a welcoming atmosphere and delivering exceptional service to all residents.Your focus will be on enhancing the resident experience, aligning with their expectations while also achieving the financial objectives of the organization.Key Responsibilities:• Ensure the reception area...

  • Property Manager

    4 hours ago


    Reading, Reading, United Kingdom Residential Management Group Ltd Full time

    Job Title: Property Manager - Residential Portfolio Contract: Full time & Permanent; 37.5 hours per week Location: Hybrid / M4 Corridor £Competitive Package including car allowance, mileage + excellent benefits! As a Property Manager with Residential Management Group Ltd, you will be responsible for managing a portfolio of residential properties, providing...

  • Property Manager

    19 hours ago


    Reading, Reading, United Kingdom Residential Management Group Ltd Full time

    Job Title: Property Manager - Residential Portfolio Contract: Full time & Permanent; 37.5 hours per week Location: Hybrid / M4 Corridor £Competitive Package including car allowance, mileage + excellent benefits! As a Property Manager with Residential Management Group Ltd, you will be responsible for managing a portfolio of residential properties, providing...

  • Property Manager

    2 days ago


    Reading, Reading, United Kingdom Residential Management Group Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Property Manager to join our team at Residential Management Group Ltd. As a Property Manager, you will be responsible for managing a portfolio of residential properties along the M4 corridor, providing exceptional customer service and ensuring the smooth operation of our services.Key...


  • Reading, Reading, United Kingdom WTG Holdings Ltd Full time

    Job Title: Youth Support Services Coordinator Location: WTG Holdings Ltd, United Kingdom. Job Type: Full-Time Salary: Up to £28,838 (depending on experience)About Us: WTG Holdings Ltd is committed to delivering outstanding care and assistance to young individuals aged 16 and above. Our mission is to enhance the wellbeing, personal development, and growth of...


  • Reading, Reading, United Kingdom Residential Management Group Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Property Manager to join our team at Residential Management Group Ltd. As a Property Manager, you will be responsible for managing a portfolio of residential properties along the M4 corridor, providing exceptional customer service and ensuring the smooth operation of our services.Key...


  • Reading, Reading, United Kingdom University Partnerships Programme Full time

    OverviewThe role involves assisting in the execution of the 'Home at Halls' initiative, actively engaging in the planning, promotion, execution, and assessment of events throughout the academic year.Key ResponsibilitiesParticipate in training sessions, staff meetings, and other relevant gatherings.Support administrative tasks related to events, including...

  • Defects Manager

    7 days ago


    Reading, Reading, United Kingdom Falmouth Fairfax Full time

    Defects Manager - Residential PortfolioFalmouth Fairfax is seeking a skilled Defects Manager to join our Residential Portfolio team in Reading. As a key member of our team, you will be responsible for managing serious defects across our single-family PRS portfolio, overseeing development partners' aftercare teams, and coordinating with consultant teams...


  • Reading, Reading, United Kingdom SCR Recruitment Services Full time

    Manager of Residential Care ServicesSCR Recruitment Services is in search of a skilled and committed Manager for a residential care facility focused on supporting elderly individuals.This intimate establishment specializes in delivering care for residents experiencing cognitive challenges.Qualified candidates should hold relevant credentials such as QCF...


  • Reading, Reading, United Kingdom Home Group Limited Full time

    Job OverviewPosition: Housing ConciergeLocation: Reading, BerkshireEmployment Type: Permanent, part-time (17.5 hours per week), available on Fridays and SundaysCompensation: £12.00 per hour (equivalent to £23,464 per annum pro rata), along with attractive benefits including a Health Cash Plan.About Us: At Home Group Limited, we believe in creating a space...


  • Reading, Reading, United Kingdom ISWP Assessment Services Ltd Full time

    Job Title: Family Support WorkerJob Summary:We are seeking a dedicated and compassionate Family Support Worker to join our team at ISWP Assessment Services Ltd. As a Family Support Worker, you will play a vital role in providing emotional and practical support to families in need.Key Responsibilities:Maintain Accurate Records: Ensure that all records are...


  • Reading, Reading, United Kingdom Home Group Limited Full time

    Job OverviewPosition: Housing ConciergeLocation: Reading, BerkshireType: Permanent, part-time (17.5 hours per week), working on Fridays and SundaysCompensation: £12.00 per hour (Annual Salary: £23,464 pro rata), along with excellent benefits including a Health Cash Plan.About Us: At Home Group Limited, we believe in creating environments where individuals...


  • Reading, Reading, United Kingdom Home Group Limited Full time

    Job OverviewPosition: Housing ConciergeLocation: Reading, BerkshireType: Permanent, part-time (17.5 hours per week), Friday & SundayCompensation: £12.00 per hour (Annual Salary: £23,464 pro rata) with excellent benefits including a Health Cash Plan.About Us: At Home Group Limited, we believe in creating a space where everyone feels at home.Role Summary: We...


  • Reading, Reading, United Kingdom Home Group Limited Full time

    Job OverviewPosition: Housing ConciergeLocation: Reading, BerkshireEmployment Type: Permanent, part-time (17.5 hours per week), available on Fridays and SundaysCompensation: £12.00 per hour (Annual Salary: £23,464 pro rata), along with excellent benefits including a Health Cash Plan.About Us: At Home Group Limited, we believe in creating a welcoming...


  • Reading, Reading, United Kingdom Home Group Limited Full time

    Job OverviewPosition: Housing ConciergeLocation: Reading, BerkshireType: Permanent, part-time (17.5 hours per week), Friday & SundayCompensation: £12.00 per hour (Annual Salary: £23,464 pro rata) with excellent benefits including a Health Cash Plan.About Us: At Home Group Limited, we believe in creating a welcoming environment where individuals feel valued...


  • Reading, Reading, United Kingdom Hamilton Mayday Full time

    Position Overview Join our team at Hamilton Mayday as a Residential Hospitality Service Staff. This role offers a unique opportunity to engage with guests in various settings, including hotels and dining establishments. Key Responsibilities Provide exceptional service to guests, ensuring a welcoming atmosphere. Collaborate effectively with...


  • Reading, Reading, United Kingdom Home Group Limited Full time

    Job OverviewPosition: Housing ConciergeLocation: Reading, BerkshireType: Permanent, part-time (17.5 hours per week), available on Fridays and SundaysCompensation: £12.00 per hour (equivalent to £23,464 per annum pro rata), along with excellent benefits including a Health Cash Plan.About Us: At Home Group Limited, we believe in creating a welcoming...


  • Reading, Reading, United Kingdom Coworth Park Full time

    Join Our Team as a Guest Services Coordinator At Coworth Park Hotel, we pride ourselves on being recognized as one of the premier workplaces in the hospitality industry. As a Guest Services Coordinator, you will embark on a unique journey to excel in your profession. In this role, you will benefit from our exceptional training programs, designed to help you...

  • Senior Care Worker

    8 hours ago


    Reading, Reading, United Kingdom Willing Care Full time

    Job DescriptionJob Title: Senior Care Worker - Children's Residential ServiceJob Summary:We are seeking a highly skilled and compassionate Senior Care Worker to join our team at Willing Care. As a Senior Care Worker, you will play a vital role in providing exceptional care and support to young individuals in our residential childcare setting.Key...

  • Senior Care Worker

    2 days ago


    Reading, Reading, United Kingdom Willing Care Full time

    Job DescriptionJob Title: Senior Care Worker - Children's Residential ServiceJob Summary:We are seeking a highly skilled and compassionate Senior Care Worker to join our team at Willing Care. As a Senior Care Worker, you will play a vital role in providing exceptional care and support to young individuals in our residential childcare setting.Key...