Supporter Care Coordinator

3 days ago


Stepps, North Lanarkshire, United Kingdom Children's Hospices Across Scotland Full time

About the Role

We are seeking a dynamic and focused Supporter Care Coordinator to join our team at Children's Hospices Across Scotland. As a Supporter Care Coordinator, you will be the first point of contact for supporters, providing exceptional stewardship and nurturing relationships through excellent written and oral communication.

Key Responsibilities

  • Manage all incoming mail, process donations, and record gifts timely and accurately on our database.
  • Ensure each supporter is thanked for their donation, personalising their thank you as appropriate to nurture and maintain positive relationships.
  • Support donor events and fundraising activity, sending any materials required to support successful fundraising.
  • Support a team of office volunteers, including providing training, day-to-day support, and ensuring the volunteers deliver a quality service and feel valued.
  • Work closely with a team of external volunteers to arrange cover for talks, cheque presentations, and cash collection activities.

About You

  • You will have excellent communication skills and will enjoy working cooperatively with colleagues. You will be committed to working with and supporting a strong team of volunteers.
  • You will demonstrate initiative and the ability to prioritise, have a high level of accuracy, act with integrity, and be accountable for your actions and decisions.

Requirements

  • HNC level qualification or equivalent in Administration or related discipline.
  • Relevant experience in an office and/or customer services environment.
  • Working knowledge of Microsoft Office packages.
  • Access to a car and full driving licence.


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