Fundraising Support Officer

4 weeks ago

Stepps, North Lanarkshire, United Kingdom Children's Hospices Across Scotland Full time

Supporter Care Coordinator

Location: Stepps, Glasgow

Salary: £21,964 - £23,561 per annum (pro rata)

Contract: Permanent Full-Time (35 hours per week)

Are you ready to make a meaningful impact?

We are seeking an enthusiastic individual who is dedicated to fostering connections and providing outstanding supporter care. If you are passionate about inspiring others and building lasting relationships, we invite you to consider this opportunity.

This role is crucial to our organization as we continue to grow and enhance our services. We are looking for a proactive and detail-oriented Supporter Care Coordinator who recognizes the significance of cultivating supporter relationships through exceptional stewardship. You will play a key role in supporting various teams within the organization and will need to possess a positive attitude, strong organizational skills, and the ability to prioritize effectively.

Key Responsibilities

  • Serve as the primary point of contact for supporter inquiries via face-to-face interactions, email, or telephone, delivering outstanding donor care through excellent communication with supporters, volunteers, and both internal and external stakeholders.
  • Oversee the management of incoming correspondence, process donations, and accurately record gifts in our database in a timely manner.
  • Ensure that each supporter receives a personalized acknowledgment for their contributions, fostering and maintaining positive relationships.
  • Assist with donor events and fundraising initiatives by providing necessary materials to support successful fundraising efforts.
  • Collaborate with a team of office volunteers, offering training and daily support to ensure they deliver high-quality service and feel appreciated.
  • Work alongside external volunteers to coordinate coverage for presentations, cheque handovers, and cash collection activities.

About You

  • You will possess excellent communication skills and enjoy collaborating with colleagues. A commitment to supporting a strong team of volunteers is essential. You should demonstrate initiative, prioritize effectively, maintain a high level of accuracy, act with integrity, and take accountability for your actions and decisions.

You will also have:

  • An HNC level qualification or equivalent in Administration or a related field.
  • Relevant experience in an office or customer service environment.
  • Proficiency in Microsoft Office applications.
  • Access to a vehicle and a full driving license.

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