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Supporter Care Coordinator

2 months ago

Stepps, North Lanarkshire, United Kingdom Children's Hospices Across Scotland Full time

About Our Team

We are seeking a highly skilled and dedicated Supporter Care Coordinator to join our team at Children's Hospices Across Scotland. As a key member of our team, you will play a vital role in providing exceptional stewardship to our supporters, ensuring they feel valued and appreciated.

Key Responsibilities

  • Provide exceptional donor care through excellent written and oral communication to supporters, volunteers, and internal and external stakeholders.
  • Manage all incoming mail, process donations, bank gifts, and record gifts timely and accurately on our database.
  • Ensure each supporter is thanked for their donation, personalizing their thank you as appropriate to nurture and maintain positive relationships.
  • Support donor events and fundraising activity, sending any materials required to support successful fundraising.
  • Support a team of office volunteers, including providing training, day-to-day support, and ensuring the volunteers deliver a quality service and feel valued.
  • Work closely with a team of external volunteers to arrange cover for talks, cheque presentations, and cash collection activities.

About You

  • You will have excellent communication skills and will enjoy working cooperatively with colleagues. You will be committed to working with and supporting a strong team of volunteers.
  • You will demonstrate initiative and the ability to prioritize, have a high level of accuracy, act with integrity, and be accountable for your actions and decisions.

Requirements

  • HNC level qualification or equivalent in Administration or related discipline.
  • Relevant experience in an office and/or customer services environment.
  • Working knowledge of Microsoft Office packages.
  • Access to a car and full driving license.