Supporter Care Coordinator
1 month ago
Supporter Care Coordinator
About the Role
We are seeking a highly organized and communicative Supporter Care Coordinator to join our team at Children's Hospices Across Scotland. As a key member of our fundraising team, you will be responsible for providing exceptional stewardship to our supporters, ensuring they feel valued and appreciated.
Key Responsibilities
- Provide excellent written and oral communication to supporters, volunteers, and internal stakeholders, ensuring a high level of donor care.
- Manage all incoming mail, process donations, and record gifts timely and accurately on our database.
- Ensure each supporter is thanked for their donation, personalizing their thank you as appropriate to nurture and maintain positive relationships.
- Support donor events and fundraising activity, sending materials required to support successful fundraising.
- Support a team of office volunteers, providing training, day-to-day support, and ensuring they deliver a quality service and feel valued.
- Work closely with external volunteers to arrange cover for talks, cheque presentations, and cash collection activities.
About You
- You will have excellent communication skills and enjoy working cooperatively with colleagues.
- You will be committed to working with and supporting a strong team of volunteers.
- You will demonstrate initiative and the ability to prioritize, have a high level of accuracy, act with integrity, and be accountable for your actions and decisions.
Requirements
- HNC level qualification or equivalent in Administration or related discipline.
- Relevant experience in an office and/or customer services environment.
- Working knowledge of Microsoft Office packages.
- Access to a car and full driving license.
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