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Supporter Care Coordinator

4 weeks ago

Stepps, North Lanarkshire, United Kingdom Children's Hospices Across Scotland Full time

Supporter Care Coordinator

Location: Not specified

Contract: Not specified

We are seeking a highly motivated and organized Supporter Care Coordinator to join our team. The ideal candidate will have excellent communication skills, a passion for inspiring people, and a commitment to providing exceptional stewardship.

This is a fantastic opportunity to work with a team that is dedicated to making a difference in the lives of our supporters. The successful candidate will be responsible for managing supporter relationships, providing outstanding donor care, and working closely with colleagues to achieve our goals.

Key Responsibilities

  • Provide exceptional donor care through excellent written and oral communication to supporters, volunteers, and internal and external stakeholders
  • Manage supporter relationships, ensuring timely and accurate recording of gifts on our database
  • Support donor events and fundraising activity, sending materials as required to support successful fundraising
  • Support a team of office volunteers, providing training, day-to-day support, and ensuring they deliver a quality service and feel valued
  • Work closely with external volunteers to arrange cover for talks, cheque presentations, and cash collection activities

About You

  • You will have excellent communication skills, a high level of accuracy, and a commitment to working with and supporting a strong team of volunteers
  • Relevant experience in an office and/or customer services environment, with a working knowledge of Microsoft Office packages
  • HNC level qualification or equivalent in Administration or a related discipline, with access to a car and a full driving licence