Supporter Care Coordinator
1 week ago
Supporter Care Coordinator Role Overview
We are seeking a dynamic and focused Supporter Care Coordinator to join our team at Children's Hospices Across Scotland. This is a vital role that supports colleagues from across the organisation and requires someone with a great can do attitude, who is organised and has excellent prioritisation skills.
Key Responsibilities
- To be the first point of contact for face to face, email or telephone supporter enquiries, providing exemplary donor care through excellent written and oral communication to supporters, volunteers and internal and external stakeholders.
- Manage all incoming mail, process donations, bank gifts and record gifts timely and accurately on our database.
- Ensure each supporter is thanked for their donation, personalising their thank you as appropriate in order to nurture and maintain positive relationships.
- Support donor events and fundraising activity sending any materials required to support successful fundraising.
- Support a team of office volunteers, including providing training, day to day support, and ensuring the volunteers deliver a quality service and feel valued.
- Work closely with a team of external volunteers to arrange cover for talks, cheque presentations and cash collection activities.
About You
- You will have excellent communication skills and will enjoy working cooperatively with colleagues. You will be committed to working with and supporting a strong team of volunteers. You will demonstrate initiative and the ability to prioritise, have a high level of accuracy, act with integrity and be accountable for your actions and decisions.
- You will also have:
- HNC level qualification or equivalent in Administration or related discipline.
- Relevant experience in an office and/or customer services environment.
- Working knowledge of Microsoft Office packages.
- Access to a car and full driving licence.
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Stepps, North Lanarkshire, United Kingdom Children's Hospices Across Scotland Full timeSupporter Care CoordinatorAbout the RoleWe are seeking a highly organized and communicative Supporter Care Coordinator to join our team at Children's Hospices Across Scotland. As a key member of our fundraising team, you will be responsible for providing exceptional stewardship to our supporters, ensuring they feel valued and appreciated.Key...
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