2nd Line Technical Support Specialist

4 days ago


Crawley, West Sussex, United Kingdom In Technology Group Full time

Job Summary

Role: 2nd Line IT Support Engineer

Company: In Technology Group

Job Type: Full-time

Location: Crawley

Salary: £28,000 - £35,000 (DOE) - Hybrid Working

Job Description

Key Responsibilities:

  • Provide technical support to internal stakeholders, resolving IT-related issues and improving system performance.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Stay up-to-date with industry trends and emerging technologies to enhance technical expertise.
  • Develop and maintain documentation for technical procedures and knowledge base.

Technical Requirements:

  • Proficiency in Microsoft Office, including Outlook, Word, and Excel.
  • Experience with Windows Desktop OS, Office 365, Windows Server, Azure AD, and networking.
  • Knowledge of virtualization and cloud computing.

Benefits:

  • Opportunity for professional growth and development.
  • Hybrid working arrangement.
  • Comprehensive healthcare package.
  • Pension scheme.
  • Free parking.
  • Access to social events and team-building activities.


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