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2nd Line IT Support Specialist

2 months ago

Crawley, West Sussex, United Kingdom In Technology Group Full time

Job Summary:

We are seeking a highly skilled and motivated 2nd Line IT Support Specialist to join our dynamic team at In Technology Group. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients, resolving technical issues, and ensuring seamless service delivery.

Key Responsibilities:

  • Provide timely and effective technical support to clients via phone, email, and remote desktop sessions.
  • Investigate and resolve technical issues related to hardware, software, and network infrastructure.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Develop and maintain technical documentation and knowledge base articles.
  • Participate in on-call rotations and provide after-hours support as needed.

Requirements:

  • 2+ years of experience in a technical support role, preferably in a managed services environment.
  • Strong knowledge of Microsoft Office, Windows Desktop OS, Office 365, Windows Server, Azure AD, and networking fundamentals.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.