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2nd Line IT Support Specialist

2 months ago

Crawley, West Sussex, United Kingdom In Technology Group Full time

Job Summary:

We are seeking a highly skilled and motivated 2nd Line IT Support Specialist to join our dynamic team at In Technology Group. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients, resolving technical issues, and ensuring seamless service delivery.

Key Responsibilities:

  • Provide timely and effective technical support to clients via phone, email, and remote access
  • Investigate and resolve technical issues related to hardware, software, and network infrastructure
  • Collaborate with internal teams to ensure prompt resolution of technical issues
  • Develop and maintain technical knowledge and skills to stay up-to-date with industry trends and technologies
  • Participate in on-call rotations to provide 24/7 support

Requirements:

  • Strong technical knowledge of Microsoft Office, Windows Desktop OS, Office 365, Windows Server, Azure AD, Networking, and Virtualisation
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and troubleshooting skills
  • Ability to work collaboratively as part of a team

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Hybrid working arrangement
  • Free parking
  • Access to paid certifications and training programs