2nd Line IT Support Specialist
2 months ago
Job Summary:
We are seeking a highly skilled and motivated 2nd Line IT Support Specialist to join our dynamic team at In Technology Group. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients, resolving technical issues, and ensuring seamless service delivery.
Key Responsibilities:
- Provide timely and effective technical support to clients via phone, email, and remote access
- Investigate and resolve technical issues related to hardware, software, and network infrastructure
- Collaborate with internal teams to ensure prompt resolution of technical issues
- Develop and maintain technical knowledge and skills to stay up-to-date with industry trends and technologies
- Participate in on-call rotations to provide 24/7 support
Requirements:
- Strong technical knowledge of Microsoft Office, Windows Desktop OS, Office 365, Windows Server, Azure AD, Networking, and Virtualisation
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and troubleshooting skills
- Ability to work collaboratively as part of a team
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Hybrid working arrangement
- Free parking
- Access to paid certifications and training programs
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