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IT Support Specialist
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IT Support Specialist
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Crawley, West Sussex, United Kingdom In Technology Group Full time £35,0002nd Line IT Support EngineerWe are seeking a skilled 2nd Line IT Support Engineer to join our team at In Technology Group. As a key member of our IT department, you will be responsible for providing technical support and troubleshooting for our clients.Key Responsibilities:Provide technical support and troubleshooting for Windows Desktop OS, Office 365, and...
2nd Line IT Support Specialist
2 months ago
Job Summary:
We are seeking a highly skilled and motivated 2nd Line IT Support Specialist to join our dynamic team at In Technology Group. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients, resolving technical issues, and ensuring seamless IT operations.
Key Responsibilities:
- Provide timely and effective technical support to clients via phone, email, and remote desktop sessions
- Investigate and resolve technical issues related to hardware, software, and network infrastructure
- Collaborate with cross-functional teams to identify and implement process improvements
- Develop and maintain technical documentation and knowledge base articles
- Stay up-to-date with the latest technology trends and advancements
Requirements:
- 2+ years of experience in IT support or a related field
- Strong knowledge of Microsoft Office, Windows Desktop OS, Office 365, Windows Server, Azure AD, and networking fundamentals
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
How to Apply:
Interested candidates should submit their resume and cover letter to In Technology Group. We look forward to hearing from you