Customer Service Representative

2 months ago


Essex, United Kingdom Calor Gas Full time

Job Summary:

Calor Gas is seeking a highly skilled and customer-focused Contact Centre Advisor to join our team. As a key member of our Customer Experience team, you will be responsible for providing exceptional customer service via phone and written correspondence, resolving customer issues efficiently, and maintaining accurate records.

Key Responsibilities:

  • Conduct thorough risk assessments and make informed decisions to resolve customer calls
  • Meet and exceed quality standards, targets, and service levels
  • Accurately log and track customer interactions in our CRM system
  • Administer customer accounts in a timely and accurate manner to prevent re-work
  • Respond to customer complaints and concerns, researching and resolving issues within established parameters
  • Collaborate with colleagues and other departments to achieve team performance targets

Requirements:

  • Excellent communication and interpersonal skills
  • Strong sense of ownership and accountability
  • Ability to work in a fast-paced environment with excellent organizational skills
  • Attention to detail and good IT skills

What We Offer:

  • 25 days annual leave
  • Holiday Purchase Scheme
  • Private medical insurance (single cover)
  • Company pension scheme (Salary sacrifice - single matched contributions to for first 2 years, up to after 2 years)
  • Discounts/Cashback/Offers from major retailers

Eligibility:

To be considered for this opportunity, you must be eligible to live and work in the UK.



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