Customer Service Representative

2 weeks ago


Essex, United Kingdom Essex County Council Full time
Job Title: Sales and Customer Services Officer

We are seeking a highly skilled and customer-focused individual to join our team as a Sales and Customer Services Officer. This is an exciting opportunity to work in a fast-paced environment, providing exceptional customer service and sales support to our customers.

About the Role

As a Sales and Customer Services Officer, you will be responsible for operating the front of house reception for our busy leisure facilities. This will involve providing excellent customer service, handling cash and card transactions, and promoting our services to customers.

Key Responsibilities
  • Provide exceptional customer service to customers, responding to queries and resolving issues in a friendly and professional manner.
  • Handle cash and card transactions, including float cash and card receipts reconciliation.
  • Market and promote our leisure services to customers, including the sale of memberships and goods.
  • Assist in the maintenance of a clean and safe environment, adhering to food safety regulations and emergency evacuation procedures.
  • Work collaboratively with colleagues to achieve sales and customer service targets.
Requirements
  • Excellent customer service skills, with the ability to work in a fast-paced environment.
  • Experience of cash handling and financial procedures.
  • Ability to work a 2-week rota basis, including mornings, lates, and weekends.
About Us

Essex County Council is a leading local authority, committed to delivering high-quality services to our communities. We are proud to be a disability confident leader and are committed to safeguarding and promoting the welfare of children and vulnerable adults.



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