Customer Service Representative

3 weeks ago


Essex, United Kingdom Essex County Council Full time

Customer Services Officer

Contract Type: Fixed Term Contract

Hours: 36 Hours per Week

Salary: £15.70 per Hour

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our Customer Services Team as a Customer Services Officer. The successful candidate will provide a front-line service to customers and staff, answering queries regarding our waste collection services.

Key Responsibilities:

  1. Provide a high-quality, customer-focused service to customers and staff.
  2. Answer queries regarding waste collection services, including collection days and missed collections.
  3. Work collaboratively with the team to achieve positive outcomes.
  4. Meet the required standards of service delivery and quality.

Requirements:

We are looking for an individual with a minimum of 2 years' experience in a contact centre environment. Experience working in a local authority is desirable. The successful candidate will have a strong commitment to providing excellent customer service and will be able to work effectively in a team environment.

What We Offer:

As a Customer Services Officer, you will have the opportunity to work in a dynamic and supportive team environment. You will receive comprehensive training and development opportunities to help you succeed in your role.



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