Customer Service Representative

4 weeks ago


Essex, United Kingdom Essex County Council Full time
Sales and Customer Services Officer

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Services Officer.

About the Role: As a Sales and Customer Services Officer, you will be responsible for providing exceptional customer service and promoting sales of membership and swimming lessons at our leisure facilities. You will also be responsible for handling cash and card transactions, answering customer queries, and maintaining a clean and safe environment.

Key Responsibilities:

  • Provide excellent customer service and respond to customer queries in a timely and professional manner.
  • Promote sales of membership and swimming lessons to customers.
  • Handle cash and card transactions accurately and efficiently.
  • Maintain a clean and safe environment, including the reception area and refreshment areas.
  • Comply with food safety regulations and safe handling of food and drink.
  • Assist in the marketing and promotion of our leisure services.

Requirements:

  • Customer service experience.
  • Experience in cash handling and financial procedures.

About Us: Castle Point Borough Council is a statutory body responsible for employing nearly 350 staff and delivering over 150 council services. We are committed to providing high-quality and financially sustainable services while prioritising outstanding customer service, transparency in decision-making, and promoting local democracy.



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