Customer Service Representative

7 months ago


Essex, United Kingdom Baker Self Adhesive Labels Full time

**We have a new job opportunity for a Customer Service Representative**

Bakers is an award-winning, independent trade label and packaging manufacturer. We are a dynamic and innovative family run business, at the forefront of the label printing industry. Based in Brentwood, Essex, our state-of-the-art production facility and open plan offices provide a fast paced and collaborative working environment.

We are seeking a full time, office based Customer Service Representative to fill a vital role in our busy office. At Baker Labels our success depends on our people, productivity, and procedures. We are dedicated to delivering top-notch products and services to our value customers and take pride in our commitment to customer satisfaction. We are seeking a motivated individual to join our customer service team.

**Customer Service Responsibilities**:

- Assist customers with product information, order inquiries, and issue resolution
- Provide exceptional service by actively listening to customers and understanding their needs
- Document and update customer records accurately in the system
- Collaborate with other departments to ensure timely and effective problem resolution
- Contribute to a positive and collaborative team environment

**This is a full-time in-person role, weekdays 8.30am - 5pm (3.30pm on Fridays). Benefits include complimentary use of our on-site company gym, daily fresh fruit, tea and coffee as well as regular social events and activities.**

We encourage and support personal and professional development of all staff, providing both internal and external training and workshops.

**Qualifications/Skills**:

- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritise in a fast-paced environment
- Previous customer service experience is a plus
- Proficient in using customer service software and Microsoft Office Suite

**Benefits**
- Training and development
- Work based pension
- Profit related bonus after 6 months service
- 21 Days holiday plus Bank Holidays
- Wellbeing at work programme
- Great social and team building events

**How to Apply**:
Read more about CAREERSat Bakers

**Salary**: £18,500.00-£21,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site gym
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Quarterly bonus

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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