Customer Service Representative

6 days ago


Essex, United Kingdom Chase Taylor Full time

Chase Taylor is a leading supplier in the UK fenestration industry, specializing in high-quality windows, doors, and associated products. We are seeking an experienced Order Processing Specialist to join our team.

Role Overview

The successful candidate will have a proven track record in processing orders within the fenestration industry, with a strong attention to detail and accuracy. They will utilize industry-specific software to input and track orders, and coordinate with production and logistics teams to ensure timely and accurate fulfilment of customer orders.

Key Responsibilities
  • Accurately process orders for windows, doors, and related fenestration products, ensuring all specifications are met
  • Collaborate closely with customers, sales teams, and suppliers to clarify order details and resolve any discrepancies
  • Utilize industry-specific software (e.g., Window Designer, LogiKal, Business Micros, Evolution) to input and track orders
  • Coordinate with production and logistics teams to ensure timely and accurate fulfilment of customer orders
  • Maintain thorough records of all orders, revisions, and communications
  • Provide excellent customer service and support throughout the order process
  • Assist in quality control checks to ensure product specifications are met
Requirements
  • Proven experience in order processing within the fenestration industry (windows, doors, and/or glazing preferred)
  • Proficiency with order processing software, especially within the fenestration sector (experience with LogiKal, Business Micros, Window Designer, or similar is a plus)
  • Strong attention to detail and accuracy
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively in a team and independently
  • Strong organizational and time-management skills
On Offer
  • A competitive salary range of £25,000 - £35,000 per annum, depending on experience
  • Opportunity to work with a dynamic team within a respected industry leader
  • Support for ongoing professional development
  • A friendly, collaborative, and supportive work environment


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