Customer Service Representative
6 days ago
Chase Taylor is a leading supplier in the UK fenestration industry, specializing in high-quality windows, doors, and associated products. We are seeking an experienced Order Processing Specialist to join our team.
Role OverviewThe successful candidate will have a proven track record in processing orders within the fenestration industry, with a strong attention to detail and accuracy. They will utilize industry-specific software to input and track orders, and coordinate with production and logistics teams to ensure timely and accurate fulfilment of customer orders.
Key Responsibilities- Accurately process orders for windows, doors, and related fenestration products, ensuring all specifications are met
- Collaborate closely with customers, sales teams, and suppliers to clarify order details and resolve any discrepancies
- Utilize industry-specific software (e.g., Window Designer, LogiKal, Business Micros, Evolution) to input and track orders
- Coordinate with production and logistics teams to ensure timely and accurate fulfilment of customer orders
- Maintain thorough records of all orders, revisions, and communications
- Provide excellent customer service and support throughout the order process
- Assist in quality control checks to ensure product specifications are met
- Proven experience in order processing within the fenestration industry (windows, doors, and/or glazing preferred)
- Proficiency with order processing software, especially within the fenestration sector (experience with LogiKal, Business Micros, Window Designer, or similar is a plus)
- Strong attention to detail and accuracy
- Excellent communication and interpersonal skills
- Ability to work collaboratively in a team and independently
- Strong organizational and time-management skills
- A competitive salary range of £25,000 - £35,000 per annum, depending on experience
- Opportunity to work with a dynamic team within a respected industry leader
- Support for ongoing professional development
- A friendly, collaborative, and supportive work environment
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