Visitor Experience Officer

2 days ago


Morpeth, Northumberland, United Kingdom National Trust Full time
About the Role

We are seeking a highly skilled and motivated Visitor Experience Officer to join our team at the National Trust. As a key member of our team, you will play a vital role in delivering exceptional visitor experiences that exceed our visitors' expectations.

Key Responsibilities
  • Develop and implement innovative and inclusive activities that cater to diverse audiences, aligning with our heritage, culture, arts, and conservation sectors.
  • Measure and assess results, utilizing data to inform meaningful feedback and drive continuous improvement.
  • Design and produce interpretive materials, such as displays and exhibitions, as well as marketing and promotional materials that effectively communicate our message.
  • Provide exceptional customer service, ensuring that all visitors feel welcome, informed, and included in their experience.
  • Supervise a team of up to 5 staff members, providing guidance and support to ensure seamless delivery of visitor experiences.
  • Collaborate with cross-functional teams to develop and implement seasonal programming, ensuring a high-quality and consistent experience for all visitors.
What We Offer
  • A competitive salary and benefits package, including a substantial pension scheme and free entry to National Trust places.
  • A dynamic and inclusive work environment that values diversity and promotes a sense of belonging.
  • Opportunities for professional growth and development, with a focus on delivering exceptional visitor experiences.


  • Morpeth, Northumberland, United Kingdom National Trust Full time

    {"title": "Visitor Experience Officer", "description": "Role OverviewAs a Visitor Experience Officer at the National Trust, you will play a key role in creating memorable experiences for our visitors. You will work closely with the Programming & Partnerships Manager and other teams to develop and deliver seasonal programming, ensuring that our visitors have...


  • Morpeth, Northumberland, United Kingdom National Trust Full time

    {"title": "Visitor Experience Officer", "description": "Role OverviewAs a Visitor Experience Officer at the National Trust, you will play a key role in creating memorable experiences for our visitors. You will work closely with the Programming & Partnerships Manager and other teams to develop and deliver seasonal programming, ensuring that our visitors have...


  • Morpeth, Northumberland, United Kingdom The National Trust Full time

    About the RoleWe are seeking a highly skilled and motivated Visitor Experience Officer to join our team at Wallington. As a key member of our Visitor Experience team, you will play a vital role in delivering exceptional experiences for our visitors, ensuring that everyone feels welcome, informed, and included.Key ResponsibilitiesDevelop and implement...


  • Morpeth, Northumberland, United Kingdom The National Trust Full time

    About the RoleWe are seeking a highly skilled and motivated Visitor Experience Officer to join our team at Wallington. As a key member of our Visitor Experience team, you will play a vital role in delivering exceptional experiences for our visitors, ensuring that everyone feels welcome, informed, and included.Key ResponsibilitiesDevelop and implement...


  • Morpeth, Northumberland, United Kingdom The National Trust Full time

    About the RoleWe are seeking a highly skilled and motivated Visitor Experience Officer to join our team at Wallington. As a key member of our Visitor Experience team, you will play a vital role in delivering exceptional experiences for our visitors, ensuring that everyone feels welcome, informed, and included.Key ResponsibilitiesDevelop and implement...


  • Morpeth, Northumberland, United Kingdom The National Trust Full time

    About the RoleWe are seeking a highly skilled and motivated Visitor Experience Officer to join our team at Wallington. As a key member of our Visitor Experience team, you will play a vital role in delivering exceptional experiences for our visitors, ensuring that everyone feels welcome, informed, and included.Key ResponsibilitiesDevelop and implement...


  • Morpeth, Northumberland, United Kingdom National Trust Full time

    About the RoleWe are seeking a highly skilled and motivated Visitor Experience Officer to join our team at the National Trust. As a key member of our team, you will play a vital role in delivering exceptional visitor experiences that exceed our visitors' expectations.Key ResponsibilitiesDevelop and implement innovative visitor experiences that align with our...


  • Morpeth, Northumberland, United Kingdom National Trust Full time

    About the RoleWe are seeking a highly skilled and motivated Visitor Experience Officer to join our team at the National Trust. As a key member of our team, you will play a vital role in delivering exceptional visitor experiences that exceed our visitors' expectations.Key ResponsibilitiesDevelop and implement innovative visitor experiences that align with our...


  • Morpeth, Northumberland, United Kingdom National Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Visitor Experience Officer to join our team at the National Trust. As a key member of our team, you will play a vital role in delivering exceptional visitor experiences that exceed our visitors' expectations.Key ResponsibilitiesDevelop and implement innovative and inclusive visitor experiences...


  • Morpeth, Northumberland, United Kingdom National Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Visitor Experience Officer to join our team at the National Trust. As a key member of our team, you will play a vital role in delivering exceptional visitor experiences that exceed our visitors' expectations.Key ResponsibilitiesDevelop and implement innovative and inclusive visitor experiences...


  • Morpeth, Northumberland, United Kingdom National Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Visitor Experience Officer to join our team at the National Trust. As a key member of our team, you will play a vital role in delivering exceptional visitor experiences that exceed our visitors' expectations.Key ResponsibilitiesDevelop and implement innovative and inclusive visitor experiences...


  • Morpeth, Northumberland, United Kingdom National Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Visitor Experience Officer to join our team at the National Trust. As a key member of our team, you will play a vital role in delivering exceptional visitor experiences that exceed our visitors' expectations.Key ResponsibilitiesDevelop and implement innovative and inclusive visitor experiences...

  • Office Administrator

    4 weeks ago


    Morpeth, Northumberland, United Kingdom Rook Matthews Sayer Full time

    Rook Matthews Sayer, a member of the Connells Group, is looking for a committed Branch Operations Coordinator to enhance their team. In this role, you will play a vital part in overseeing office operations within a client-oriented setting.Key Benefits:Receive top-notch training and development opportunitiesClear pathways for career advancementWork in a...


  • Morpeth, Northumberland, United Kingdom NTW Solutions Limited Full time

    Job Opportunity: Domestic Support SpecialistWe are seeking a skilled Domestic Support Specialist to join our team at NTW Solutions Limited. This role involves working as a part of our facilities maintenance team, ensuring a clean and safe environment for patients, visitors, and staff.Main Responsibilities:Perform a variety of cleaning tasks in different...


  • Morpeth, Northumberland, United Kingdom Rook Matthews Sayer Full time

    Job SummaryRook Matthews Sayer is seeking a highly motivated and organized Branch Administrator to support our fantastic team in a busy customer-facing environment. As our Branch Administrator, you will take ownership of office administration accurately and efficiently, providing exceptional support to our sales team.Key ResponsibilitiesSupport the sales...


  • Morpeth, Northumberland, United Kingdom Rook Matthews Sayer Full time

    Job SummaryRook Matthews Sayer is seeking a highly motivated and organized Branch Administrator to support our fantastic team in a busy customer-facing environment. As our Branch Administrator, you will take ownership of office administration accurately and efficiently, providing exceptional support to our sales team.Key ResponsibilitiesSupport the sales...


  • Morpeth, Northumberland, United Kingdom NTW Solutions Limited Full time

    Become a valued member of our team as a Healthcare Cleaning Specialist We are looking for a dedicated Full Time Healthcare Cleaning Specialist to join our team. This role involves working 15 hours per week on weekends. As a Healthcare Cleaning Specialist, you will be essential in ensuring a sanitary and orderly environment for patients, visitors, and staff....


  • Morpeth, Northumberland, United Kingdom The National Trust Full time

    Facility Maintenance Associate - National TrustOverviewJoin a dedicated team in a vibrant environment where your role as a Facility Maintenance Associate is essential in delivering exceptional service and maintaining the highest standards of cleanliness and presentation.Working Schedule: Part-time, 15 hours per week, Monday & TuesdayCompensation: £11.50 per...


  • Morpeth, Northumberland, United Kingdom The National Trust Full time

    About the RoleWe are seeking a highly motivated and experienced Recreation Assistant Ranger to join our team at Cragside, one of the most popular visitor attractions in the North East. As a key member of our estate maintenance team, you will play a vital role in delivering a variety of tasks to ensure the estate is maintained to the highest standards.Key...

  • Service Assistant

    1 week ago


    Morpeth, Northumberland, United Kingdom NTW Solutions Limited Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Service Assistant to join our team at NTW Solutions Limited. As a Service Assistant, you will play a vital role in maintaining the cleanliness and tidiness of our hospital facilities, ensuring a safe and healthy environment for patients, visitors, and staff.Main ResponsibilitiesClean and...