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Visitor Experience Officer
2 months ago
We are seeking a highly skilled and motivated Visitor Experience Officer to join our team at the National Trust. As a key member of our team, you will play a vital role in delivering exceptional visitor experiences that exceed our visitors' expectations.
Key Responsibilities- Develop and implement innovative visitor experiences that align with our brand values and mission.
- Collaborate with cross-functional teams to ensure seamless execution of events and activities.
- Lead on the development and implementation of the Visitor Journey Framework, ensuring a consistent and inclusive experience for all visitors.
- Work closely with the Programming & Partnerships Manager to create seasonal programming that meets the needs of our diverse audience.
- Supervise a team of up to 5 staff members, providing guidance and support to ensure excellent customer service.
- Proven experience in creating innovative and inclusive visitor experiences in the heritage, culture, arts, and conservation sectors.
- Strong understanding of interpretation methods and the ability to measure and assess results.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Ability to work in a fast-paced environment, managing multiple deadlines and priorities.
- Experience in supervisory roles, with a proven track record of developing and leading high-performing teams.
- A competitive salary and benefits package, including a substantial pension scheme and free entry to National Trust places.
- A dynamic and supportive work environment, with opportunities for professional growth and development.
- A chance to work with a talented team of professionals who share your passion for delivering exceptional visitor experiences.