Restaurant Operations Manager

6 days ago

Edinburgh, Edinburgh, United Kingdom Balmoral Hotel Full time

About the Role:

We are seeking a highly skilled and experienced Restaurant Supervisor to join our team at The Balmoral Hotel. As a key member of our hospitality team, you will be responsible for ensuring the smooth operation of our restaurant, providing exceptional service to our guests, and leading a team of dedicated staff.

Key Responsibilities:

  • Support the Restaurant Management team in maintaining high standards of service and quality
  • Lead a team of staff to ensure seamless service delivery during breakfast, lunch, and dinner operations
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Monitor and control food and beverage costs, ensuring profitability and efficiency
  • Collaborate with the kitchen team to ensure seamless service delivery and high-quality food presentation
  • Provide exceptional customer service, responding to guest feedback and concerns in a professional and courteous manner
  • Conduct regular team meetings and training sessions to ensure staff are equipped with the skills and knowledge required to deliver exceptional service
  • Monitor and maintain a clean and safe working environment, adhering to health and safety regulations

Requirements:

  • Proven experience in a similar role, preferably in a luxury hotel environment
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team
  • Strong knowledge of fine food and wine, with the ability to communicate this knowledge to guests and staff
  • Ability to work well under pressure, prioritizing tasks and managing multiple responsibilities
  • Fluency in English, with excellent written and verbal communication skills

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career development and progression
  • A dynamic and supportive work environment
  • Access to training and development programs

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