Lead Technical Support Specialist

3 weeks ago


Preston, Lancashire, United Kingdom ALLEGIANCE TECHNOLOGY LTD Full time £22,000 - £35,000
Position: Lead Technical Support Specialist

Join a prestigious Microsoft Partner known for its outstanding reputation in the technology sector and among its employees. Due to recent client acquisitions and growth, we are seeking a new team member to enhance our support team.

This role offers a unique opportunity to engage in a blend of project management and support responsibilities from the outset.

Key Responsibilities:
  • Deliver remote technical assistance to our external clientele.
  • Manage and escalate support tickets effectively.
  • Participate in significant projects, including upgrades, rollouts, and migrations.
  • Conduct technical research to devise client solutions.
  • Log and update IT support issues diligently.
  • Engage in technical training and personal development initiatives.
Benefits:
  • 41 days of annual leave
  • Pension scheme
  • Annual performance bonus
  • Modern office environment
  • Standard working hours: Monday to Friday, 9:00 AM - 5:30 PM
  • Financial support for Microsoft certifications
  • Annual company retreat

In addition to a competitive compensation package and a supportive work culture, our company features a continually updated technological infrastructure that you will have the opportunity to work with.

Technologies Involved:
  • Windows Server
  • Windows Operating System
  • Exchange / Office 365
  • Networking skills

This position is ideal for a driven IT Engineer eager to advance their career while working with cutting-edge technologies on a daily basis.



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