IT Support Specialist
2 weeks ago
Job Summary: We are seeking a skilled IT Support Specialist to join our technology team at Napthens LLP. As a key member of our team, you will provide first-line technical support to our employees across the firm.
Key Responsibilities:
- Provide technical assistance and troubleshooting for software and hardware issues.
- Support colleagues in person and remotely via MS Teams and other communication channels.
- Work collaboratively with our Senior Support Analyst and Technology Support Team Leader to resolve technical issues and improve team processes.
- Develop and maintain technical documentation and knowledge base.
- Assist with hardware ordering, machine image building, and other technical tasks as required.
Requirements:
- Experience with Windows 10, Windows Server, and Mac operating systems.
- Knowledge of Office 365, including Email, Teams, SharePoint, Intune, and Windows Defender.
- Technical documentation skills and ability to create clear, concise documentation.
- Experience with IT setup, hardware ordering, and machine image building.
- Strong communication and problem-solving skills.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
About Us: Napthens LLP is a leading law firm with a strong commitment to innovation and technology. We are looking for a talented IT Support Specialist to join our team and contribute to our continued growth and success.
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