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Triage and Early Interventions Specialist

2 months ago

Preston, Lancashire, United Kingdom Victim Support Full time
About the Role

The Triage and Early Interventions Officer will play a vital role in providing support to victims of crime in Cumbria. As a key member of our team, you will be responsible for answering incoming calls, assessing needs, and providing information and referrals to those affected by crime.

Key Responsibilities
  • Answer incoming calls and provide support to victims of crime
  • Assess needs and risks, and develop action plans to support victims
  • Work on our case management system to allocate cases, provide administration, and ensure data quality
  • Liaise with other agencies to gather information, provide referrals, or offer signposting
  • Contribute to the development of an effective, trauma-informed service for victims of crime
Requirements
  • Confident and compassionate individual with excellent communication skills
  • Ability to work well under pressure and manage a caseload
  • Proficient in using IT systems, including case management software and Microsoft Office
  • Strong understanding of the needs of victims of crime and the importance of trauma-informed support
About Us

Victim Support is a leading charity providing specialist services to victims of crime across England and Wales. We are committed to creating a world where there are fewer victims, but those who do experience crime have stronger rights, better support, and a real influence in the Criminal Justice System.

We strive to represent the diverse communities we serve and are passionate about creating an inclusive environment where all staff and volunteers feel respected and heard.