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IT Support Specialist

2 months ago

Preston, Lancashire, United Kingdom Allegiance Technology Full time

IT Support Specialist

About Allegiance Technology

Allegiance Technology is a reputable Microsoft Partner with a strong presence in the tech industry. We pride ourselves on our close-knit and friendly team environment, which fosters growth and development for our employees.

Job Summary

We are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will provide technical support to our external clients, resolving and escalating tickets, and participating in large projects, technical research, and training sessions.

Key Responsibilities

  • Provide technical support to external clients via remote means
  • Resolve and escalate tickets in a timely and efficient manner
  • Participate in large projects, including upgrades, rollouts, and migrations
  • Conduct technical research to find client solutions
  • Log and update IT support issues
  • Participate in technical training and personal development sessions

Benefits

  • 41 days of paid holiday
  • Pension scheme
  • Annual bonus
  • Modern, new office
  • Working 38.75 hours per week, Monday to Friday, between 9:00am - 5:30pm
  • Paid training for Microsoft qualifications
  • Yearly company trip

Requirements

  • Strong technical skills, including Azure, Windows Server, Windows OS, Exchange, Office 365, Hyper-V, VMware, Active Directory, and Networking
  • Excellent problem-solving and communication skills
  • Ability to work in a fast-paced environment
  • Strong learning potential and willingness to develop skills

What We Offer

As an IT Support Specialist at Allegiance Technology, you will have the opportunity to work with cutting-edge technologies, develop your skills, and advance your career. Our team is supportive and collaborative, and we offer a competitive benefits package.

How to Apply

If you are a motivated and skilled IT professional looking to take the next step in your career, please submit your CV for consideration.

Keywords: IT Support, Technical Support, Help Desk, Remote Support, Microsoft Partner, Networking, Firewalls, Windows Server, Exchange, Office 365, Active Directory, Managed Services Provider