Caseworker Specialist

4 weeks ago

Preston, Lancashire, United Kingdom Victim Support Full time

About the Role:

This position is based in Preston and involves working with victims of crime. As a Caseworker, you will be responsible for managing a caseload of self-referrals or referred service users, ensuring each victim receives an individually appropriate tailored support and information service.

Key Responsibilities:

  • Effectively manage a caseload of service users.
  • Undertake risk and needs assessments to address the specific needs of the client.
  • Provide information and advocacy.
  • Identify barriers to individuals accessing our services and determine solutions.
  • Develop and maintain effective working relationships and promote effective communication between staff and stakeholders.
  • Maintain accurate and confidential case records.

Requirements:

  • Understanding of the impact of crime on victims.
  • Effective verbal and written communication.
  • Proven track record of successfully delivering services.
  • Using generic IT applications competently.
  • Understanding of practical application of equal opportunities and diversity and inclusivity.
  • Ability to balance competing needs and priorities.
  • Ability to work independently and as part of a team.
  • Maintain professional boundaries.
  • Knowledge and understanding of the requirement for confidentiality and safe working practices, maintaining records in accordance with the Data Protection Act.

About Us:

Victim Support is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System.

What We Offer:

  • Flexible working options including hybrid working.
  • 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays.
  • An extra day off for your birthday.
  • Pension with 5% employer contribution.
  • Enhanced sick pay allowances, maternity & paternity payments.
  • High Street, retail, holiday, entertainment & leisure discounts.
  • Access to our financial wellbeing hub & salary deducted finance.
  • Employee assistance programme & wellbeing support.
  • Ongoing training & support with opportunities for career development & progression.

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