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Lead IT Support Specialist

3 months ago

Preston, Lancashire, United Kingdom Connect Group Full time £26,000
Position:
Lead IT Support Specialist

Reporting to:
IT Manager

Company Overview:
Connect Group is collaborating with a prominent organization in the food manufacturing sector, seeking a dedicated individual to serve as the initial point of contact for their IT support needs.

Role Overview:
This position entails a combination of hardware and software troubleshooting responsibilities, ensuring efficient resolution of technical issues.

Key Responsibilities:
- Provide assistance with hardware issues, including but not limited to label printers.
- Troubleshoot and resolve software-related inquiries.
- Act as the primary contact for IT-related concerns.

Preferred Qualifications:
Candidates with experience in the following areas are encouraged to apply:
  • Windows Server Operating Systems
  • Basic network diagnostics
  • Configuration of new computers and mobile devices
  • Occasional cabling and hardware maintenance

Skills Required:
- Excellent verbal and written communication skills in English.
- Proficiency in Microsoft Excel and other standard office software tools.