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Technical Support Specialist

2 months ago

Preston, Lancashire, United Kingdom Nextech Group Limited Full time
Job Description

Role Overview:

As a 2nd Line IT Analyst at Nextech Group Limited, you will play a crucial role in providing advanced technical support to our clients. You will be responsible for troubleshooting complex IT issues, supporting 1st Line Analysts, and ensuring that clients' IT infrastructure is running smoothly.

Key Responsibilities:

  • Provide advanced technical support to clients via phone, email, and remote access
  • Collaborate with 1st Line Analysts to resolve complex IT issues
  • Conduct regular system checks to identify potential issues
  • Develop and implement solutions to improve IT service delivery
  • Stay up-to-date with the latest IT technologies and trends

Requirements:

  • Proven experience in IT support or a related field
  • Strong technical knowledge of IT systems and infrastructure
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong attention to detail and organizational skills

What We Offer:

  • A competitive salary of £30,000 - £32,000
  • A comprehensive benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment