Resident Services Operational Manager

5 days ago

Harrow, United Kingdom Carrington West Full time
About the Role

Carrington West is seeking a skilled and knowledgeable Resident Services Operational Manager to lead and enhance housing services across a diverse portfolio.

The Role
  • To implement, develop and monitor all front line operational actions of Resident Services generating a positive transformation of the living environment within mixed tenure housing estates.
  • Ensure that all tenancy and leasehold services are delivered effectively, meeting the needs of residents and complying with relevant regulations.
  • Sustain diverse and cohesive communities that provide additional care to the more dependant and vulnerable.
  • Regularly review and refine operational processes to improve efficiency and effectiveness, staying ahead of industry trends and challenges.
  • To provide customer focused leadership that encourages community involvement, engagement and activities within estates.
Key Responsibilities
  • Management of one of five operational teams containing the service discipline of: Income Management & Debt Recovery
The Ideal Candidate
  • In-depth understanding of tenancy and leasehold services, income management, estate management, and sheltered housing support.
  • A relevant housing or management qualification (CIH/IRPM) is desirable but not essential.
  • Experience in promoting resident involvement in community activities and decision-making processes, enhancing the sense of community and resident satisfaction.
  • Familiarity with relevant housing legislation, compliance standards, and best practices within the sector.
  • A track record of successfully managing and developing teams in a housing or similar environment.
  • Experience in overseeing the operational aspects of housing services, ensuring they are delivered efficiently, effectively, and in line with organisational objectives.
  • Proficiency in managing budgets and financial planning, ensuring resources are utilised effectively while maintaining high service standards.
Requirements
  • Candidates must have the right to work in the UK to be considered for this role.

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