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Resident Transition Specialist
2 months ago
Salary: Up to £13.00 per hour
Hours per week: 20
Location: Birchwood Grange Care Home, Harrow
Avery Healthcare is dedicated to supporting those who provide care for our residents. We appreciate and honor our diligent team members, facilitate your professional growth, and offer various apprenticeship opportunities. Additionally, we cover the expenses for your Blue Light Card, granting you access to numerous retail and leisure discounts.
We are looking for a well-organized, enthusiastic, and committed individual to become a part of our friendly, award-winning team as a New Resident Liaison.
ROLE OVERVIEW
As a New Resident Liaison, your primary responsibility will be to assist the Administrator by initiating conversations with inquiries and coordinating all tours with the Customer Service Manager.
Your additional responsibilities will include:
- Welcoming individuals courteously and professionally, whether in person or via phone.
- Overseeing the tour process and training the staff to meet the expected standards.
This list is not exhaustive, and other tasks may be assigned that align with the skills and experience required for this position.
To excel in this role, you should embody our values of compassion, support, honesty, respect, and accountability in all your actions.
Our ideal candidate will possess:
- Experience in a prior administrative role, with a preference for sales experience.
- Strong interpersonal skills and a professional telephone demeanor.
- Excellent customer relationship abilities.
- The capability to prioritize and manage their own workload effectively.
As one of the leading providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as fulfilling as any other. Our vision of 'creating meaningful lives together' is achieved through the exceptional care and experiences we proudly deliver across our expanding portfolio of over 100 care homes, establishing ourselves as the preferred choice for both residents and employees.
Please note this role will require:
A DBS Disclosure check, the cost of which will be covered by Avery Healthcare.
Proof of eligibility to work in the UK.
