Resident Services Project Manager

2 months ago

Harrow, United Kingdom CV-Library Full time

Resident Services Project Manager
Are you passionate about housing, community engagement, and improving the lives of residents? Our client is looking for a motivated Resident Services Project Manager to join their Housing team and play a crucial role in delivering innovative projects that improve services and drive value for money. If you're ready to lead on key housing initiatives and collaborate with a wide range of stakeholders, this could be the perfect opportunity for you.
 
The Role
As the Resident Services Project Manager, you will work closely with the Resident Services Management Team to implement essential projects that enhance service delivery and customer satisfaction. You will lead on a variety of tasks, from developing income collection streams (garages, parking, community centres) to implementing value-for-money initiatives and reducing service costs without compromising quality.
Your role will involve research, stakeholder engagement, and overcoming operational barriers to improve outcomes for residents. You will also be responsible for maintaining strong communication with Ward Councillors, project management, and providing creative solutions to complex issues.
Key Responsibilities
·Drive forward service improvements and value-for-money initiatives across Resident Services.
·Manage and implement key projects, ensuring timely delivery and achievement of targets.
·Communicate effectively with Ward Councillors and stakeholders, including conducting resident consultations and managing sensitive issues.
·Explore partnership opportunities to reduce costs while maintaining high service standards.
·Monitor and improve service charters and agreements, ensuring consistent performance.
·Lead on financial inclusion initiatives to support residents impacted by welfare reforms.
·Investigate complaints and underperformance, implementing strategies for improvement.
 
The Ideal Candidate
·Significant experience in social housing or a similar environment, managing projects in a dynamic and changing landscape.
·Strong project management skills, with the ability to manage budgets, lead complex initiatives, and communicate effectively with various audiences.
·Deep understanding of housing management best practices, government policy, and relevant legislation, as well as financial exclusion strategies.
·Ability to think creatively, solve complex issues, and deliver innovative solutions that meet customer needs.
·A relevant housing or management qualification is desirable, along with Prince 2 or equivalent project management experience.
 
***Candidates must have the right to work in the UK to be considered for this role***
 
What you need to do now: 
If you are interested in this role and fit the criteria above, please send us your application today. If you have any questions about the vacancy please click APPLY NOW 
 
FOOTNOTE:
If you feel that you are right for this job technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for jobs very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation.
Even if you are happy in your current job for now, we always welcome calls from Housing professionals keen to make their introductions for future months or years. Our specialist team has a combined 100+ years' experience in this market. Please call Zubair at Carrington West on (phone number removed) for more information.
By applying for this position you are agreeing for Carrington West to hold and process your personal data in accordance to our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage you wish to withdraw your consent please contact us

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