Patient Administrator

1 week ago

West Bromwich, Sandwell, United Kingdom Inhealth Group Full time
Job Title: Patient Administrator

We are seeking a highly organized and detail-oriented Patient Administrator to join our team at InHealth Group. As a Patient Administrator, you will play a vital role in supporting our patients throughout their healthcare journey.

About the Role:
  • Key Responsibilities:
  • Welcoming patients in a professional and courteous manner, coordinating their arrival through to departure
  • Managing telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritization of queries as appropriate
  • Booking clinically validated appointments on our internal system
  • Ensuring all payments are invoiced promptly and accurately and that payments are taken on the day
  • Tracking and distributing imaging data and reports as required
  • Utilizing relevant IT systems to support the delivery of a high-quality imaging service
  • Assisting with monthly reports
  • Complying with ISO standards, respecting and protecting confidentiality
  • Reporting any incidents, feedback or complaints effectively
  • Ensuring patient and customer focus is central to the commercial success of the business
Requirements:
  • Essential Skills:
  • Flexibility in working patterns to fulfill site requirements
  • A proficient understanding of IT packages and administration tasks
  • The ability to prioritize tasks while maintaining accuracy and attention to detail
  • Effective communication skills, both on the phone and face-to-face
  • A strong understanding of confidentiality and data protection
  • A supportive, trustworthy, and reliable approach to work
  • An empathetic and caring approach
About You:
  • Desirable Qualifications:
  • Experience working in a fast-paced administrative role
  • Being in a patient or customer-facing environment
  • Experience in a healthcare environment would be desirable but not essential
  • Knowledge and experience of using Microsoft and other IT packages
  • Working independently and as part of a wider team
What's in it for You:
  • Benefits:
  • A fantastic benefits package, including 27 days annual leave and a generous company contribution pension scheme
  • Private medical insurance options and life assurance
  • Fantastic learning and development opportunities
  • 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
  • Enhanced parental leave and a monthly award programme
  • Long service recognition and a refer a friend bonus
  • Discounts on InHealth's healthcare services and thousands of discounts and cashback options
About InHealth:

InHealth is the UK's largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments, and procedures.

Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.

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