Administrative Assistant
5 days ago
About Dr. V K Dewan
Dr. V K Dewan is a well-established and respected healthcare provider, committed to delivering high-quality patient care and services. Our team is dedicated to providing a welcoming and efficient experience for all patients and visitors.
Job Summary
We are seeking a highly skilled and organized Receptionist to join our team at Dr. V K Dewan. The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth patient flow.
Key Responsibilities
- Answering and directing phone calls, responding to patient inquiries, and handling general correspondence
- Managing patient appointments, bookings, and requests for prescriptions
- Coordinating ambulance transport bookings and communicating with other healthcare providers as needed
- Registering new patients, directing visitors, and handling prescriptions
- Collecting payments from patients for non-NHS services and issuing receipts
- Performing filing and administrative tasks, including pulling Lloyd George envelopes and extracting information from the Practice computer system
- Observing health and safety guidelines and maintaining a clean and organized reception area
Requirements
- Excellent communication and interpersonal skills
- IT skills and ability to learn new systems
- Clear and polite telephone manner
- Time management and organizational skills
- Problem-solving skills and ability to work under pressure
- Flexibility and adaptability
- Confidentiality and discretion
Desirable Qualifications and Experience
- Knowledge of Emis Web clinical system
- Good standard of general education, including GCSE Mathematics and English
- AMSPAR Receptionist certificate or equivalent
- Experience working in a healthcare setting, particularly in reception or administrative roles
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