Dental Practice Administrator

4 weeks ago


West Bromwich, Sandwell, United Kingdom Med Impact Recruitment Full time
Job Description

About Us:

Med Impact Recruitment is seeking a reliable and organised Dental Receptionist/Administrator to support the smooth operation of our dental clinic in West Bromwich. This role is ideal for someone with strong administrative skills and a passion for delivering outstanding customer service.

Key Responsibilities:

  • Reception Duties:
  • Greet patients warmly and assist with any queries or concerns.
  • Manage incoming calls, emails, and online enquiries, responding promptly and professionally.
  • Handle appointment bookings, cancellations, and rescheduling.
  • Patient Records Management:
  • Maintain accurate and up-to-date patient records, ensuring all documentation complies with GDPR and confidentiality regulations.
  • Assist with patient registration, including processing new patient information and updating existing records.
  • Administration and Office Support:
  • Provide general administrative support to the dental team, including managing correspondence and filing.
  • Ensure the reception area and waiting rooms are tidy and welcoming.
  • Assist with stock control, ordering office supplies, and maintaining equipment.
  • Financial Administration:
  • Process patient payments, including cash, card, and online transactions.
  • Assist with invoicing, sending payment reminders, and managing overdue accounts.
  • Reconcile daily takings and maintain financial records accurately.
  • Compliance and Health & Safety:
  • Assist with the practice's compliance tasks, ensuring all necessary records are maintained for CQC and other regulatory bodies.
  • Support the team in adhering to infection control and health and safety protocols.

Qualifications and Skills:

  • Previous experience in an administrative role, preferably in a healthcare or dental setting.
  • Strong organisational skills, with the ability to multitask and manage time effectively.
  • Excellent communication skills, both verbal and written, with a friendly and professional manner.
  • Proficient in using office software (e.g., Microsoft Office) and dental practice management systems (training can be provided).
  • A team player with a positive attitude and strong attention to detail.
  • Ability to handle sensitive information with confidentiality and professionalism.

What We Offer:

  • A supportive, friendly team and a positive work environment.
  • Opportunities for professional development and training.
  • Competitive salary and benefits.
  • Modern, well-equipped practice with the latest dental technology.

How to Apply:

For more information, please contact Med Impact Recruitment.


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