Dental Practice Administrator
4 weeks ago
About Us:
Med Impact Recruitment is seeking a reliable and organised Dental Receptionist/Administrator to support the smooth operation of our dental clinic in West Bromwich. This role is ideal for someone with strong administrative skills and a passion for delivering outstanding customer service.
Key Responsibilities:
- Reception Duties:
- Greet patients warmly and assist with any queries or concerns.
- Manage incoming calls, emails, and online enquiries, responding promptly and professionally.
- Handle appointment bookings, cancellations, and rescheduling.
- Patient Records Management:
- Maintain accurate and up-to-date patient records, ensuring all documentation complies with GDPR and confidentiality regulations.
- Assist with patient registration, including processing new patient information and updating existing records.
- Administration and Office Support:
- Provide general administrative support to the dental team, including managing correspondence and filing.
- Ensure the reception area and waiting rooms are tidy and welcoming.
- Assist with stock control, ordering office supplies, and maintaining equipment.
- Financial Administration:
- Process patient payments, including cash, card, and online transactions.
- Assist with invoicing, sending payment reminders, and managing overdue accounts.
- Reconcile daily takings and maintain financial records accurately.
- Compliance and Health & Safety:
- Assist with the practice's compliance tasks, ensuring all necessary records are maintained for CQC and other regulatory bodies.
- Support the team in adhering to infection control and health and safety protocols.
Qualifications and Skills:
- Previous experience in an administrative role, preferably in a healthcare or dental setting.
- Strong organisational skills, with the ability to multitask and manage time effectively.
- Excellent communication skills, both verbal and written, with a friendly and professional manner.
- Proficient in using office software (e.g., Microsoft Office) and dental practice management systems (training can be provided).
- A team player with a positive attitude and strong attention to detail.
- Ability to handle sensitive information with confidentiality and professionalism.
What We Offer:
- A supportive, friendly team and a positive work environment.
- Opportunities for professional development and training.
- Competitive salary and benefits.
- Modern, well-equipped practice with the latest dental technology.
How to Apply:
For more information, please contact Med Impact Recruitment.
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