Customer Engagement Officer

3 weeks ago


Barnsley, Barnsley, United Kingdom Berneslai Homes Full time £26,421 - £28,770
Position Overview:
As a Customer Engagement Officer, you will be employed on a full-time, fixed-term basis. In return, you will receive a competitive salary along with a comprehensive benefits package.

Key Responsibilities:
1. **Customer Support:** Deliver a responsive service to inquiries related to customer accounts.
2. **Account Monitoring:** Regularly review accounts with outstanding balances and initiate timely communication with customers through various channels, including letters, calls, texts, and home visits when necessary.
3. **Advisory Role:** Offer impartial, constructive guidance to tenants, helping them understand available support and their responsibilities in resolving their financial situations.
4. **Legal Documentation:** Prepare and personally deliver legal notices and related documents to customers.
5. **Service Quality:** Ensure that the needs of both internal and external customers are met by providing high-quality service.
6. **Confidentiality:** Handle sensitive information with utmost care, adhering to data protection and confidentiality standards.

Personal Attributes:
- Demonstrate a positive and adaptable approach to teamwork.
- Exhibit self-motivation and responsiveness to change.
- Possess knowledge of the effects of financial exclusion on customers.

Benefits:
- Flexible working arrangements.
- Excellent pension scheme.
- Discounted gym membership.
- Outstanding training and development opportunities.

Berneslai Homes is committed to fostering diversity within its workforce and encourages applications from all sectors of the community.

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